Jill Schultz, RDH Practice Manager
Our practice has been with BRIDGE IT SUPPORT for many years. I can say without a doubt, they are the best in town! Their attention to detail, their knowledge with making conservative decisions that are best for your business, and their overall customer service is outstanding! Every and anytime that I call or email them, they respond immediately and are always willing to go above and beyond to help with whatever we may need. The management and staff are a very unique, genuine group that you can tell work together and support each other immensely.
I would HIGHLY recommend this IT group to anyone! They are truly an outstanding company and have continued to deliver superior service!
Eisin Periodontics & Implant Dentistry
Dr. Steven McBride Cascade Hospital for Animals
The Best Technician’s I’ve Ever Seen!
Bridge IT Support has both the technical experience and the willingness to customize services to the needs/wants of the individual client that other places don't always offer. Their proactive approach and ongoing monitoring of our system makes sure we are taking advantage of the latest technology. They have very good technicians- some of the best I’ve ever seen when it comes to troubleshooting problems!
Stephanie Bishop Practice Manager
Quick to Respond
Bridge IT always stays on top of things, and are there when we need them! They are quick to respond to our requests or any problems that arise.
They have a friendly, professional team that has never let us down. They have taken the time to get to know all of our staff, our needs and our wants, and they respond quickly to all of our requests. They are truly like having an in-house IT team.
Eastown Veterinary Clinic
Grand Rapids, MI
Liz Goldberg Office Manager
Willing to go Above and Beyond
We can call Bridge IT anytime we need assistance, and they are prompt, knowledgeable and happy to assist. They have wonderful follow-through, eagerness to assist, and willingness to go above and beyond. Everyone at Bridge IT truly treats their clients like family. We love Bridge IT!
Ada Hospital for Animals
Dr. Melissa Owings Kibby Park Animal Hospital
A Great Understanding of Security
Bridge IT provides personalized and prompt service. They understand the urgency that is required when our system is not functioning properly, and that time is money for us to keep providing outstanding service to our clients and patients. Bridge IT also has a great understanding of security. Their reliable service makes this IT company unique.
Dr. Lynn Happel, DVM and Owner Eastown Veterinary Clinic
Quick to Respond
Bridge IT always stays on top of things, and are there when we need them! They are quick to respond to our requests or any problems that arise. They are also extremely accountable - they would never blame an issue on another vendor or "point fingers" to prove who or what caused an issue - they own the situation and solve our problems!
They have a friendly, professional team that has never let us down. They are truly like having an in-house IT team.
As a business owner, I can rest comfortably knowing my business data is as safe as possible from cyber attacks and that we have a plan to get up and running as fast as possible if such an event were to occur.
Grand Rapids, MI
Dr. Samuel T. Bander, DDS Bander Dental Group
You Can’t Go Wrong Switching to Bridge IT
We switched to Bridge IT over a year ago, and the biggest benefit has been peace of mind. I know that if we have a problem with our technology, Bridge IT will have an answer.
They understand dentistry. Any IT company can repair a computer, but as a dental office, we needed someone who can integrate with the manufacturers and distributors of our dental equipment to solve problems.
If you are considering a change, get off the fence and just do it! You can’t go wrong with Bridge IT. From the front desk to tech support, the people at Bridge IT really seem to care about taking care of your tech needs.
Grand Rapids, MI
Dr. Connie Verhagen, D.D.S., M.S. West Coast Pediatric Dentistry
Fast Turn-Around Time
The benefit of using Bridge IT is their service, which allows me to focus on treating patients without having to worry or try to find the fix for computer issues.
Compared to other IT firms, they provide fast turn-around time (most issues are fixed same day), and don’t have expensive service fees with their ability to link into the computers to make the fix.
They are great people with great service. They laugh with me rather than at me when all I needed to do was reboot!
Dr. Scott Nelson, DDS Centerstone Family Dentistry
Over a Decade of Proven Exceptional Service and Support
We've been with Bridge IT Support since we started our practice 12 years ago. We knew we wanted to create a digital practice that was on the cutting edge of technology and Bridge IT has helped us to achieve that goal. They've done an awesome job installing and maintaining our digital network and we have peace of mind knowing they will provide exceptional support each day as well.
They've proven themselves to us with over a decade of exceptional service and support.
Dr. Thomas Burdo, DDS Grand Rapids, MI
Not only is Bridge IT quick to respond, but most importantly we can trust them with our network system.
Kristen Ritzema Office Manager / Team Leader
Great Customer Service, Prompt, Friendly, Dependable
Bridge IT provides very prompt service when needed with a team that knows what they are doing. Not once has there been an issue that hasn’t been resolved.
They give great customer service, have developed a FRIENDLY TEAM and top it off with fair pricing.
Compared to other IT companies we have used in the past, Bridge IT’s team is very dependable. It really feels as though they are an extension of our team instead of just a company that we call if something breaks.
Complete Health Dentistry of West Michigan Grand Rapids, MI
Dr. Christopher Hier, DDS
Reliable and Knowledgable Team That Knows What Our Practice Needs To Run Securely and Smoothly
The biggest benefit we have with Bridge IT Support is knowing we have a reliable and knowledgeable team working hard to watch over all of our IT needs. They have great customer service, and know what our needs are as a dental office, specifically for HIPAA compliance, security and knowing what will make our office run smoother. We always feel confident knowing they are there to help us out! Their team is very professional and offers great service. They invest time and knowledge into each individual office’s needs.
Kevin Nagy Office Manager
Their Dental Experience Benefits Us Time and Again
The biggest benefit of using Bridge IT is “one-stop-shopping” for our office IT needs for hardware, software, and office peripherals, with the “big picture” expertise to make it all work.
Their years of experience in the dedicated dental environment has been put to good use time and again for our office. They are familiar with a wide range of dental industry manufacturer’s equipment and have the ability to integrate it with our office network and IT system. They also take advantage of the dental equipment technical support desks on our behalf when necessary to give us optimal function.
We appreciate that Bridge IT tests and innovates, always looking for better software and hardware to avoid the inconvenience of “downtime,” and to improve the security and performance of our system.
Try them out! I think you will soon be impressed with the breadth and depth of their knowledge and experience.
Debra E. Lewis, DDS
Patty Elushik Office Manager
Prompt Help, Even When Not Critical
Bridge IT is very knowledgeable with dental industry software and hardware, and our needs. We have worked with Bridge IT so long, we can’t remember what life was like before them! They are prompt in helping us with technical issues, even when it is not a critical situation.
Strikwerda Family Dentistry
Lois Elzinga Office Manager
Prompt and Detail Oriented
The team at Bridge IT Support did a great job for our dental office. They were prompt, detail oriented and were a pleasure to work with. We look forward to a continued relationship with Bridge IT.
Hoekwater Family Dental
Dr. Kip P. Etheridge, D.D.S Etheridge Dentistry
Professional and Timely
Bridge IT does a great job of interaction with my office. Any inquiry is addressed in a professional and timely manner. Their team is always willing to "walk" me through any applications. Bridge IT supports our office and has done a wonderful job in keeping our network and operations moving forward.
Anyone looking for an IT firm that has the necessary skills, yet also provides a comfortable air of support; then they should definitely look up Bridge IT.
Dianne Perry-Smith Hospital Administrator
Worth their Weight in Gold in Skill, Knowledge and Timeliness!
Same day resolution to any problems or errors that arise has been the biggest benefit since moving to Bridge IT for our computer support. Being able to talk to someone right away or within a short time frame later helps get the problem resolved early before it turns into something else or slows down our work flow for our patients.
The communication with Bridge IT has been so much better than any other IT company we have worked with in the past. I am NOT a tech type person, so being able to explain things to them in my terms and for them to understand what I mean is huge. Being able to communicate with them has been such a breath of fresh air!
When choosing an IT company-You get what you pay for! Bridge IT has been worth their weight in gold in skill, knowledge, and timeliness with helping us!
Pinecrest Animal Hospital
Tammy D., Practice Manager Practice Manager
It Doesn’t Take Days for Someone to Respond!
Our network/practice management system used to be an enormous hodge podge of "this and that" all inefficiently patched together, constantly causing us grief. Bridge It came in and cleaned ALL of that up and got our network and practice management system running like one unit without ANY "band-aids." No more network problems = no more stress = happy and efficient employees!
Staying up-to-date on new technology and advancements, keeping us informed of what works and needs to be upgraded or replaced in order for us to continue to function smoothly, is what they do better than other IT companies we have dealt with. And if we do run into any hiccups it doesn't take DAYS for someone to respond. Any problems are typically fixed the same day or within a few days at the most.
If you are considering a new IT company, switch to Bridge IT Support! You won't be sorry! They know what they're doing and they excel at what they do! We're definitely happy we made the switch!
Grand Haven Animal Hospital
Grand Haven, MI